Processes
MARKETING AND SALES PROCESSES IMPROVEMENT
- Market research and competitive analysis.
- Improvement of B2B and B2C service models.
- Marketing and sales strategy improvement.
- Budgets and resource requirements definition.
- Business plans to attack new markets.
- CRM and loyalty programs optimization and implementation.
- Cost of serving definition and improvement.
- Optimization of information technology tools.
- Improve the skills and techniques of the commercial staff.
- Compensation systems according to performance.
SUPPLY CHAIN IMPROVEMENT
- 360 degrees supply chain improvement.
- Implement systems to optimize the resources involved throughout the supply chain, ensuring no surpluses or shortages throughout the supply chain, positively impacting the satisfaction of demand and the level of service to customers.
- Optimization of the supply chain processes:
- Demand management.
- Plan of capacities and requirements according to demand, S&OP.
- Scheduling operations, production, resources, and services.
- Plan and optimization of warehouses and inventories.
- Transportation and distribution.
- Procurement.
- Service level agreements and conditions with suppliers.
MANUFACTURING AND SERVICES OPERATIONS IMPROVEMENT
- Develop and Improve Lean Manufacturing tools.
- Improving operations, service, and manufacturing capacity planning.
- Operations and resource requirements schedule improvement.
- Improvement of operation, production, and quality control, through the definition and implementation of best operating and overseeing practices.
- Determination and implementation of KPIs by day, hour, and shift.
- Improve the skills and techniques of personnel and operators.
- Staff compensation systems.
- Optimization of outsourcing agreements.
IMPROVEMENT OF EQUIPMENT AND MACHINERY MAINTENANCE SYSTEMS
- Develop and improve TPM system.
- Definition of planning models for preventive and predictive maintenance.
- Implementation of best maintenance practices.
- Improvement of the organization chart.
- KPIs definition to improve maintenance management.
- Performance-based staff compensation systems.
IMPROVEMENT OF ADMINISTRATIVE AND FINANCIAL PROCESSES
- Optimization of credit processes, billing, and collection.
- Accounts payable, treasury and cash management improvement.
- Cost accounting system improvement.
- Back office organization chart optimization.
- Financial strategy definition.
- Financial restructuring.
- Budgetary control process improvement.
- Improvement of the budgeting process.
- Service level improvement, optimizing cycle times and resource requirements downsizing.
OPTIMIZATION OF THE HUMAN CAPITAL MANAGEMENT SYSTEM
- Orient the area and its processes to the attention and satisfaction of the internal client.
- Service portfolio to offer to employees.
- Search, selection, hiring, and training of personnel systems improvement.
- Communications channels improvement.
- Evaluation and performance systems improvement.
- Develop and deliver training seminars at all levels of the organization.
- Compensation systems improvement.
- Profiles and careers plan definition.
- Organizational climate evaluation and improvement.
- Skills and competencies assessment.
ORGANIZATION CHART IMPROVEMENT
- Optimal workload balancing.
- Time and attendance/labor management systems improvement.
- Volumetric system for downsizing or upsizing according to demand.
- Determination of desired profiles according to the new organization chart and action plans for their execution.